Stay Casino Privacy Policy
This page summarises the privacy rules Stay Casino publishes on its own website; the operator’s official document remains the authoritative text. Below you’ll find what data Stay Casino collects, why it processes that data, and the rights you hold as a player in Canada — all stated the way the operator frames them.
Data We Collect
Stay Casino collects personal data during registration, verification and play. The operator, Metlait SRL (registration number 3-102-911867, registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica), acts as the Data Controller, meaning it decides how and why player information is processed on staycasino.com.
The categories of personal data Stay Casino may collect and process include:
- Identity data — full name, username, date of birth, gender, nationality, and official identification numbers such as a passport or ID card.
- Contact data — residential address, proof of address documentation, email address, and telephone number.
- Financial data — bank account information and payment card details.
- Verification documents — documents confirming your source of funds or source of wealth.
To keep that information protected, Stay Casino implements security controls designed to prevent unauthorized disclosure of personal data. These include strict access controls: unauthorized physical access to facilities, buildings or rooms hosting personal data processing systems is prevented, and the operator’s systems are hosted in secure environments.
How We Use Your Data
Stay Casino processes personal data only where there is a valid legal basis, and each processing activity is limited to specific, explicit and legitimate purposes. The operator lists the following reasons for handling player information:
- To provide its services — on the basis of performance of a contract, covering account management and gameplay.
- To perform regulatory compliance — on the basis of legal obligation, including Anti-Money Laundering (AML) regulations, Know Your Customer (KYC) checks, responsible gaming requirements, reporting and other duties.
- To prevent fraud and conduct risk management.
- For marketing and personalisation.
- For analytical purposes.
To deliver its services, Stay Casino may share personal data with trusted third parties. All data sharing is conducted in accordance with applicable data protection laws, and third parties are contractually bound to use the data only for specified, lawful purposes under strict safeguards. The operator names the following categories of recipients:
- Companies within its corporate group
- Game providers
- Payment providers
- Marketing partners
- Regulatory authorities
- Third-party service providers
- Conversational AI service providers (Anthropic, OpenAI, Gemini)
- AML and KYC verification tools
- Business consultants such as lawyers, accountants or notaries
As for retention, Stay Casino keeps personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. This includes compliance with anti-money laundering regulations — a minimum of five years from the date an account is closed — as well as tax obligations and dispute resolution.
Your Rights
Stay Casino grants players a set of rights over their personal data, designed to help you understand, access, control and, where applicable, limit how your information is used. The operator lists the following entitlements:
- Access your personal data — you can obtain a copy of your data using the export functionality in your account.
- Correct inaccurate or incomplete data.
- Request deletion of your data, subject to legal retention requirements such as the AML minimum retention period described above.
- Restrict processing in certain situations.
- Transfer your data to another provider (data portability).
- Object to processing based on legitimate interest or for marketing purposes.
To exercise any of these rights or raise a question about how your data is handled, you can reach the operator at support@staycasino.com. Stay Casino also has a dedicated Data Protection Officer (DPO) who handles personal data issues and answers questions about the privacy policy; the DPO can be contacted directly at dpo@metlaitsrl.com.
For the wider rules that govern play at the casino — beyond data handling — see the operator’s general conditions summarised here: Stay Casino terms and conditions. Players concerned about how their data supports safer play can also read about the operator’s approach here: Stay Casino responsible gambling.
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