Stay Casino Terms and Conditions: What Canadian Players Should Know
This page summarises the rules and policies Stay Casino publishes in its own terms documents; the operator’s official text on its website remains the authoritative version. Before anyone registers, deposits, or claims a promotion, it is worth reading through the conditions that govern accounts, bonuses, and verification — because some of them, especially for players in Canada, are deal-breakers.
General Terms of Use
Stay Casino’s terms apply to every person who registers an account and uses the site for real money play. By creating an account, a player accepts the full set of rules, including the bonus policy, the verification requirements, and the privacy policy described below. More on this: Stay Casino free bonus codes.
Stay Casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros. That licence is the legal framework under which the operator runs the casino and settles disputes with players.
One important rule stands out for readers of this page: Canada appears on Stay Casino’s list of restricted countries. Users from the restricted countries are not allowed to deposit and play real money games, and Canada is named on that list. In practical terms, this means Canadian residents cannot open a real money account with the operator under its published terms.
The operator’s privacy policy explains how it collects, uses, discloses, and protects personal data in line with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation. More detail on that side of the rules sits on a separate page: Stay Casino privacy policy.
Bonus and Promotion Terms
Stay Casino attaches clear conditions to every promotional offer, and breaking them can cost a player both the bonus and any winnings earned with it. Here is what the operator states.
- Maximum bet while wagering: any issued bonuses are by default limited to a maximum bet during wagering of 8 CAD.
- No advantage play: the casino strictly prohibits any form of advantage play. Players who try to exploit welcome offers or other promotional campaigns accept that the operator may, at its discretion, cancel any related bonuses and associated winnings.
- Bonus abuse consequences: if a player abuses bonus offers, the casino has the right to block that player from receiving any further bonuses and to cancel any winnings received using bonus funds — both during wagering and after it is complete.
- Bonus restrictions by country: players from Sweden, Poland, and Finland cannot receive any bonuses at all, including promotional programs, VIP rewards, and comp point exchanges.
The full catalogue of current offers and their individual conditions is covered separately: Stay Casino bonuses and promotions.
Account and Eligibility Rules
Stay Casino restricts access to individuals who are at least 18 years old or who meet the legal age requirement for online gaming in their country of residence. On top of the age rule, each player can create only one personal user account — creating multiple accounts can lead to termination of the accounts and suspension of all payouts.
Verification and KYC
Stay Casino runs Know Your Customer and Anti-Money Laundering checks as a legal obligation. The documents it may request include, but are not limited to:
- Passport details
- Identification cards
- Proof of residence
- Statements verifying the source of funds
Several deadlines and consequences attach to these checks:
| Condition | Term |
|---|---|
| KYC document review time | Up to 30 business days from the moment the player provides all requested documents |
| Deadline to submit complete KYC information | 40 days from the date of the request |
| Consequence of missing the 40-day deadline | Any winnings, whether from bonuses or real money play, may be forfeited |
If a player is suspected of money laundering or other fraudulent actions, the casino has the right to require that deposits be wagered at least 3 times. Verification data provided for KYC checks can also be used across all websites and brands owned by Metlait SRL.
Dormant accounts
If a player has not logged in or out for six consecutive months, the account takes on Inactive (dormant) status. Stay Casino reserves the right to charge a monthly administrative fee of a minimum 25 EUR (or the equivalent in the account’s active balance currency) for as long as the account stays dormant.
Players concerned about gambling habits will find the operator-related guidance on a dedicated page: Stay Casino responsible gambling.
Frequently Asked Questions about Stay Casino
Is Stay Casino legal in Canada?
No — Canada is on Stay Casino’s published list of restricted countries, and users from those countries are not allowed to deposit and play real money games. The operator itself is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, but that licence does not extend access to Canadian residents under the operator’s own terms.
How do I create a Stay Casino account?
Stay Casino allows each player to create only one personal user account, and registration is open only to individuals who are at least 18 years old or meet the legal gambling age in their country of residence. Creating multiple accounts can lead to termination of the accounts and suspension of all payouts.
For the full picture of what this operator offers and how it performs, head back to the main review.
Stay Casino review
