Stay Casino Responsible Gambling: Tools and Support
This page summarises Stay Casino’s published responsible gambling rules for players in Canada — the operator’s own policy document remains the authoritative text. Playing casino games should stay fun, and Stay Casino gives you a solid set of limit and self-exclusion tools to keep it that way. Here’s exactly what’s on offer and how to use it.
Responsible Gambling Tools
Stay Casino lets you set personal limits on your deposits, your losses and the amount you wager, each for a day, a week or a month. You can activate any of these through the operator’s limits page or by contacting the support team via LiveChat or by email at support@staycasino.com.
- Deposit limits: cap how much you can deposit per day, week or month. The minimum deposit amount at the cashier is 20 EUR, 0.0001 BTC, 0.01 ETH, 0.01 LTC, 1 DOG, 5 USDT or 50 TRX, so any limit you set works on top of that floor.
- Loss limits: cap how much you can lose in the casino per day, week or month.
- Wager limits: cap the total amount you wager per day, week or month. Note that bonuses carry their own maximum bet during wagering — 5 EUR/USD or 8 CAD/NZD/AUD by default — which is separate from any personal limit you set.
One detail worth knowing before you adjust anything: a decrease in your limit takes effect immediately, but an increase only happens after email confirmation — and only once the previous limit of the same type has expired. That built-in delay exists to stop rash decisions in the heat of a session.
Cooling-off periods
If you want a short break rather than a hard stop, Stay Casino lets you set a Cooling-Off Period for a definite period of time: 1 week, 1 month, 3 months or 6 months.
Self-exclusion
For a longer step away, the operator offers a Self-Exclusion Limit for a definite period — 6 months, 9 months or 1 year — or indefinitely. During self-exclusion, access to play is blocked for the chosen duration.
Win caps and underage play
Stay Casino also caps the maximum profit from all casino games, excluding progressive jackpot wins, within a 24-hour period at one hundred thousand EUR (or the same numerical amount in your local currency) for VIP users and fifty thousand EUR for non-VIP users.
On the age front, the operator only accepts players who are at least 18 years old and uses all available methods to stop minors from registering and playing. Stay Casino reserves the right to ask for proof of identity, and access to the website and its services is restricted to individuals who have reached the minimum legal gambling age in their jurisdiction.
Related reading on this site: Stay Casino terms and conditions and Stay Casino privacy policy.
Support and Resources
If gambling stops feeling like entertainment, help is easy to reach. Stay Casino points players to independent organisations that offer consultation and support:
- Gamblers Anonymous — peer-support groups built around a twelve-step recovery programme.
- GamCare — free counselling, live chat and a helpline for anyone affected by problem gambling.
- Gambling Therapy — online support and practical advice for gamblers and their families.
For anything account-related — setting limits, activating a cooling-off period or starting self-exclusion — reach Stay Casino’s own team through LiveChat or by email at support@staycasino.com. Asking for a limit takes minutes, and the support route works if you’d rather not dig through the account settings yourself.
More about this independent review website: Home.
Keep your play on your own terms — set a limit before your next session or take a break whenever you need one.
